Don't miss two new hands-on, in-depth action workshop seminars for Help Desk and Call Center professionals - Delivering Maximum ROI From Your Call Center/Help Desk and Benchmarking, Best Practices and Beyond: Training for the Multi-Tasking Call Center & Help Desk - running consecutively in Boston this June. Not only will you come away with the tools to maximize your ROI with technology, but you'll have the critical training and measurement tools to take your call center/help desk to the next level. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SPECIAL DISCOUNT & OFFER... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Register for both seminars and save $395 off the combined registration fee! Attendees at the Benchmarking, Best Practices and Beyond seminar will receive a one time only Complimentary Peer Group Benchmarking Report - a $1500 value - comparing each individual center to their vertical market. Know where you are today, and where you should be! Register by phone, 978-470-3880 or online, http://www.dci.com/regsysv2/page1.asp?REGID=689 Provide priority code BZJTL33 when you register or request more information ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ SEMINAR DETAILS... Download a brochure PDF or view details online by clicking on the links below. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Delivering Maximum ROI From Your Call Center/Help Desk June 18-19, 2003 ~ Boston, MA http://www.dci.com/events/cchd INSTRUCTED BY: Phil Grosdidier, President, and Donald J. Sutton, CEO, of Dial Interactive. This seminar explains the start to finish process of IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) systems, from the purchase process, through design, through tuning up existing applications, to the deployment of a new systems and applications. There are practical hands-on techniques for harvesting, defining and organizing your business rules. The focus of the seminar is on real-life experiences with workshop examples providing a roadmap to success with your IVR and CTI self-services applications. In addition, the seminar will discuss how to match Web self-service with IVR self-service and provide insight into the most important uses of the information entered into the IVR. Benchmarking, Best Practices and Beyond: Training for the Multi-Tasking Call Center & Help Desk June 16-17, 2003 ~ Boston, MA http://www.dci.com/events/benchmark INSTRUCTED BY: Rosanne D'Ausillio, Ph.D., President of Human Technologies Global, Inc. This seminar provides attendees the opportunity to assess where their center is today in the area of customer service, best practices and benchmarking. Participants will learn what is being measured today and why, compare their center's metrics to competition, and determine where they are headed, what goals need defining and/or setting, and most importantly, how to get where they want to go. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ To register or request more information: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~ Visit http://www.dciseminars.com ~ Or call 978-470-3880 (M-F, 8:00 AM – 5:30 PM, EST) ~ Please use your priority code, BZJTL33, when you register or request more information ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CAN'T ATTEND? BRING THESE SEMINARS TO YOUR SITE! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ DCI's on-site training and consulting brings customized knowledge to you! On-site seminars are an extremely cost-effective and convenient way to educate your employees with a program tailored to your specific needs, without ever leaving the office. To learn more about how these services can benefit both your staff and your entire organization, call DCI's On-site Specialist at (978) 470-3870 or visit http://www.dciseminars.com and receive a free quote today. ------------------------------------------------- Your email address has been provided to DCI by Dial Interactive, Inc. If you wish to be removed from Dial Interactive's email list, send email with "unsubscribe" as the Subject to editor(a)dialinteractive.com.