Re: Bug tracker?

Adrian> But isn't RT just a ticketing system for helpdesk type tracking? I guess so. Our development group (of which I am a part) also use it for bug tracking. It's not perfect, but it works. From my perspective the single most important thing about a tracker is that requests not get lost. RT's search mechanism is clunky. Sometimes I misplace an item, but I can easily see everything that's assigned to me and use their arcane search form to find anything else. Many developers use the RT ticket number to create a named branch for an application or library when working on a bug. Once the bug is squashed, that branch gets merged back to CVS head. I'm no expert on these tools, but helpdesk tracking and bug tracking do have a lot in common. In our environment an application user may no know much other than "it's broken". Our admins perform first-level triage. They can fix some things, especially stuff dealing with networking issues. Other things they move into the appropriate queue and assign to a developer. Skip _______________________________________________ XEmacs-Beta mailing list XEmacs-Beta(a)xemacs.org http://calypso.tux.org/cgi-bin/mailman/listinfo/xemacs-beta