Re: 21.5.28: Crash in lucid menubar, XFontsOfFontSet
On Tuesday 10 March 2009, Stephen J. Turnbull wrote:
Ville Skyttä writes:
> > If the user wants to ship me his environment, machine and
all, maybe
> > something can be done,
>
> Come on, this is just silly.
Why do you think so? That is the requirement for effective debugging
until somebody who is an XEmacs contributor willing to debug can
reproduce. Nor is it technically impractical: he can ship it to me
virtually via SSH.
If all other reasonable efforts fail or if a bug reporter invites it upfront,
there's nothing silly about remote access. But shipping machines around just
isn't going to happen and we all know it, which is why I think suggesting it
is silly. "Virtual machine shipping over SSH" is, well, playing word games.
But nevermind.
> Starting ranting about gcc and/or X instability or (even
jokingly)
> asking physical machines to be shipped around just diverts people's
> attention elsewhere. At least it does that for me
Would it be preferable simply to put it in terms that "without this
information I will leave it to someone else to debug"? That doesn't
seem very user-friendly to me.
I disagree. That's a honest, easy to understand, no-fuss to-the-point reply.
I would personally have been happier with such a reply than the one I got.
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