[Novalug] OT: Six Sigma
kkauffman at headfog.com
Mon Oct 12 13:24:05 EDT 2009
I actually ITIL certified back in April. OGC dictates the criteria, Global
Knowledge had the bootcamp and was certified through EXIN.
What I am interested in is the "people" certification organizations. There
is no "OGC" for 6Sig, so who is the best "EXIN" out there?
>From what I gather -- ITIL is the "what" and Six Sigma is the "how" when it
comes to specific process areas. Combining them just makes sense to be more
On Mon, Oct 12, 2009 at 13:12, Joe Klein <jsklein at gmail.com> wrote:
> Lets define the two against each other to help the people on this list
> understand the place where both certification sit.
> First there are three types of certification:
> 1. Certification for technology - Compliance (to a standard),
> interoperability (to other systems that are compliant), performance and
> security (defend itself and other devices)
> 2. Certification for people - CISSP, Security+, ITIL etc.
> 3. Certifications for Processes (of organizations) - i.e. CMMI, ITIL, Six
> Sigma, IA-CMM, SSE-CMM, etc
> We are discussing the certification of processes. In the case of ITIL, we
> are discussing IT processes, not financial or audit processes. They are
> different certifications and frameworks.
> References from wikipedia:
> "ITIL gives a detailed description of a number of important IT practices
> with comprehensive checklists, tasks and procedures that any IT organization
> can tailor to its needs sell defined processes."
> "Six Sigma seeks to improve the quality of process outputs by identifying
> and removing the causes of defects (errors) and variability<http://en.wikipedia.org/wiki/Statistical_dispersion>
> in manufacturing <http://en.wikipedia.org/wiki/Manufacturing> and business
> processes <http://en.wikipedia.org/wiki/Business_process>. It uses a set
> of quality management <http://en.wikipedia.org/wiki/Quality_management> methods,
> including statistical methods <http://en.wikipedia.org/wiki/Statistics>,
> and creates a special infrastructure of people within the organization
> ("Black Belts","Green Belts", etc.) who are experts in these methods.<http://en.wikipedia.org/wiki/Six_sigma#cite_note-proscons-1> Each
> Six Sigma project carried out within an organization follows a defined
> sequence of steps and has quantified financial targets (cost reduction or
> profit increase).
> So in summary, ITIL is about implementing predefined processes based on
> what ITIL deems important. The job of the ITIL certified practitioner, is to
> figure out what make the best business sense for the organization. When
> implementing ITIL, organization are benchmarked against the ITIL, no matter
> if all the processes make sense to apply or not. There for if defective or
> expenses processes are implemented to meet the ITIL, so be it.
> Whereas ITIL shows the what needs to be implemented, Six Sigma validates
> the how it is implemented and quantifies the cost/value.
> Organizations that use both ITIL and Six Sigma (and CMMI and Six Sigma),
> have shown more cost effective, faster and tailored solutions then using
> either of the individual business process improvement. The published studies
> show up to a 30% ROI when used in conjunction with each other.
> Joe Klein
> On Oct 12, 2009, at 12:10 PM, Ken Kauffman wrote:
> Unfortunately, there are many organizations that offer certification and
> there is no controlling organization. With ITIL, you at least have OGC and
> with PMP, you have PMI. With Six Sigma, you have essentially a good ol'
> boys network for black belts, but no master organization who *controls*
> standards and certification.
> Is there a preferred certifying organization for Six Sigma? Is it ACQ? Or
> does it matter?
> I know this group ... so let me qualify this E-mail with ... I'm really
> not looking for an opinion on Six Sigma. :)
> Novalug mailing list
> Novalug at calypso.tux.org
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